Business Writing Courses

Effective business writing is concise, unambiguous, accurate and easily understood.  It also conveys a professional image to your internal and external stakeholders.

Our courses are structured to communicate the most relevant information in the shortest possible time. After completion, your staff return to work with valuable new skills that will increase their productivity and enhance your organisation's professional image.

We customise each course by assessing staff needs BEFORE we finalise the content. Using  a short questionnaire and pre-training assignment, we identify skills gaps and design training material that is specific to your company and industry sector.  

The content is designed specifically to suit the delegates being trained and the outlines below may be adjusted or combined. Staff may attend one - or several - components, with a maximum of ten people.

Language, grammar and style   Coping with e-mail overload
Duration: 1 hour
  Duration: 1 hour  





Learn how to write in a clear, concise and professional style.
Review the most important aspects of grammar and punctuation.
Structure sentences and paragraphs correctly.
Learn correct meanings of words often confused.
Reduce errors with successful proofreading.
Practise and improve with relevant exercises.






Adopt 'best practice' inbox management systems.

Organise messages for optimum response and retrieval.
Utilise MS Outlook features and shortcuts to speed up response times.
Manage your workflow effectively.


E-mail content and formatting   Formatting and editing documents 
Duration: 1 hour     Duration: 2 hours  





Use precise subject lines to save time.
Structure and format information for easy retrieval.
Provide complete answers to readers' questions.
Make it clear what e-mail readers should do, by when.
Follow professional standards of e-mail etiquette and efficiency.






Format the document for optimum information retrieval.
Optimise MS Word styles and features for visual impact.
Edit for content, style and accuracy.
Proofread with expert tips and techniques.


Writing / originating a report   Clients include:
Duration: 2 hours





Determine the scope (purpose) of the report.
Consider the target audience (readers).
Plan and design the format and structure.
Gather and organise the supporting information (research).
Analyse the supporting information and integrate content.
Determine the solutions, findings and / or recommendations.
Write an abstract or executive summary.










De Beers Group Exploration (writing professional reports) 

Pather & Pather Attorneys (language style and techniques to improve clarity and save time) 

UCS Technology Services (Effective e-mails that get results; speed up response time with shortcuts)




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Jenny Tinmouth Regional Manager Coastal (KZN and EC) at UCS Technology Services

jenny tinmouth "Antoinette presented a wonderfully insightful and practical 'EFFECTIVE E-MAIL' course to our Durban branch. Each staff member who attended took away something different. The real measure of success was the fact that they all immediately implemented some aspect of what they had learned. This has led to quality communication within the team and externally with clients."